Corporate Priorities

The City of Regina announced its 5-year corporate strategic plan  in March 2008. The strategic plan establishes priorities, goals, and objectives for a specific timeframe and aligns the organization to a common purpose.

Development of a corporate-wide performance management system is an integral component of the strategic planning process. The system will measure performance levels and provide information to help the organization and citizens have a greater understanding of the results and impacts of municipal programs and services. This information will demonstrate the extent to which goals and objectives are being met, and will be used to improve performance.

The Employee Survey is an important tool to help the City achieve Council's vision and its corporate goal of being the best run municipality in Canada. Ultimately, the City wants to create an environment that meets employee needs and maximizes employee potential. It will take time, focused effort, and clear and consistent action. By working together to address key issues, set priorities and develop the best solutions for our organization, the City will see improvement in its employee survey results.

Motivating and engaging employees is an important part of achieving City Council’s long-range vision for Regina, as well as the organization’s goal to provide efficient, effective and innovative service to citizens.

Developing a Customer Service Strategy is one of the initiatives identified by the City Manager as a priority for the organization. City Council has also identified customer service as a priority for the corporation.

Customer service is at the core of everything the City does in providing a variety of programs and services to its customers, both external and internal. The strategy helps the organization better meet customer needs. Specific activities related to the improvement of service delivery will be identified in the strategy and will unfold over time as part of the City’s customer focused approach.

In the fall of 2006, the City Manager announced a new senior level organizational structure. The structure includes 4 Divisions and 3 Offices which includes the Office of the City Manager, Office of the City Clerk and the Office of the City Solicitor. The reorganization is intended to ensure the Administration is aligned to achieve City Council’s Vision and strategic priorities. The ultimate goal is to become a more contemporary organization that is customer-driven, people-centred, competitive and more understandable to the public.