Choices for Redefining Excellence Report
Core Services Review TkMC prepared the Choices for Redefining Excellence report and presented it to City Council in November, 2004. Other information included in this report are:
- Terms of reference
- Appendix A - Executive Committee Report - April 05
- Appendix B - Opportunity Log (Including Department responses)
- Appendix C - Opportunity Log Mini Business Case Summary
- Appendix D - New and Enhanced Services
- Appendix E - Discretionary Items
In addition to the final report, you may wish to review the Companion report. This companion provides a brief outline of the report prepared by TkMC. It is intended as a quick reference to the final report. Information in the companion report includes:
- Environmental Scan & Resulting Key Themes: Strengths & Challenges
- The Core Continuum: A Framework for important choices
- Key Performance Indicators: How are we doing?
- Improvement Opportunities: Identifying better ways
- Summary of Recommendations