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eProperty Frequently Asked Questions

What is Assessment & Tax eProperty?

Assessment & Tax eProperty provides property owners with secure online access to their City of Regina assessment and tax information.


What services are available on Assessment & Tax eProperty?

Currently, with Assessment & Tax eProperty you can:

  • Request a property tax refund
  • View past transactions
  • View your tax account balance
  • Change your mailing address
  • Change which school board (Public or Catholic) receives your education taxes
  • View historical property assessment and tax information
  • Enroll in the Tax Installment Payment Plan Service (TIPPS)
  • Change your banking information for TIPPS
  • Cancel TIPPS

 

How do I register for Assessment & Tax eProperty?

  1. Register for or sign in to MyAccount at MyAccount.Regina.ca. (If setting up a new account, you will receive a confirmation email to complete your registration.)
  2. Click the email link to return to MyAccount and log in.
  3. To register your eProperty account, enter the property account number and access code found on your property tax notice. See sample tax notice for location of the above information.
  4. You will receive an email confirming your registration.

 

Are there fees for services?

All services provided through the Assessment & Tax eProperty are free of charge.  

 

Can I pay my tax bill online?

Online payments can be made through internet or telephone banking.


How long does it take for the changes requested through Assessment & Tax eProperty to take effect?

Services requested through the Assessment & Tax eProperty will be processed within two business days.  There is an exception for refund requests, which may take 3-4 weeks. 

 

How current is the information on Assessment & Tax eProperty?

The information is the most current information from our Taxation and Assessment system.  

How do I retrieve my access code if I lose it or can’t find my tax notice?

Please email AssessmentTaxation@regina.ca to request your access code. An access code will be sent to the email address that you used to register your eProperty account. 


What do I do if I am having an issue accessing services through Assessment and Tax eProperty?

Email AssessmentTaxation@regina.ca

Will I be able to see payments reflected on my Assessment & Tax eProperty account?

Yes, your last payment will be reflected on the Account Summary screen.


If I am not the current registered owner but live at the residence, can I sign-up for Assessment & Tax eProperty?

No, property tax account information is only available to registered owner(s).

 

Property Tax Refund

Can I request a property tax refund through eProperty?

A property tax refund can be requested through Assessment & Tax eProperty by a current registered owner.  Each request is reviewed before the refund is completed. Allow 3-4 weeks for a refund to be processed.


What is the process for a property tax refund?

If the property tax account has a credit balance, a refund can be requested by a current registered owner through Assessment & Tax eProperty. The property tax refund is made payable to all current registered owners and is limited to the credit on the property tax account.  Each request is reviewed before the refund is completed. Allow 3-4 weeks for a refund to be processed.


Is there a minimum property tax refund amount than can be requested?

Yes, $25 is the minimum property tax refund amount. Amounts less than $25 can be transferred to any water or property tax account.


Who gets the refund if both my mortgage company and I paid my taxes?

Any one of the current registered owners or the mortgage company can request a property tax refund.  The refund is limited to the credit balance on the property tax account. Allow 3-4 weeks for refunds to be processed.


Can I request a refund if I am on TIPPS (Tax Installment Payment Plan Service) and my mortgage company paid my taxes?

Any one of the current registered owners or the mortgage company can request a property tax refund.  The refund is limited to the credit balance on the property tax account. TIPPS will resume in January of the following year unless you cancel the TIPPS program.  TIPPS payments are not refundable.  Allow 3-4 weeks for refunds to be processed. 

 

Property Tax Credit Transfer

Can I request a property tax credit transfer through eProperty?

A property tax credit transfer can be requested through Assessment & Tax eProperty by any one of the current registered owners.  Each request is reviewed before the transfer is completed.


What is the process to transfer a credit?

If the property tax account has a credit balance, a transfer can be requested by any one of the current registered owners through Assessment & Tax eProperty.  A credit can be transferred to any utility or property tax account.  The transfer is limited to the credit on the property tax account.  Each request is reviewed before the transfer is completed.


How do I request a payment be transferred if I paid my water bill on my property tax account?

If payment results in a credit on a property tax account, a transfer can be requested through Assessment & Tax eProperty. If a property tax account has a debit balance, contact the Assessment and Taxation Department at 306-777-7240 to request your water payment be moved.  Each request is reviewed before the transfer is completed.


How do I request a payment be transferred if I paid the wrong tax account?

If payment results in a credit on a property tax account a transfer can be requested through Assessment & Tax eProperty. If the property tax account has a debit balance, contact the Assessment and Taxation Department at 306-777-7240 to request the misapplied payment be moved.  Each request is reviewed before the transfer is completed.

 

Can I enroll in or change my TIPPS program banking information with eProperty?

You can enroll in, change your banking information or cancel your TIPPS account through eProperty. See the TIPPS help page for more information.

 

How do I enroll in or cancel TIPPS on eProperty?

Directions on how to enrol in or cancel TIPPS on eProperty can be found here.

 

How do I confirm that I am enrolled in or cancelled from TIPPS?

You will receive a confirmation email after the request has been processed.

 

What is included in the first TIPPS withdrawal?

The first withdrawal may include an additional amount for installment plans starting after January 1. Written confirmation advising the month the plan is starting, the amount of the first withdrawal and future monthly withdrawals will be sent to the mailing address provided on the application.

 

Can I enroll in TIPPS at any time during the year?

Yes, for applications to be accepted for January of the upcoming year, the account must be paid in full by December of the current year. Enrollment after January may include an additional amount for the first withdrawal.