The City is now undertaking a review of the building permits and inspections service. We are committed to making changes to improve satisfaction with our service delivery and achieve our objectives for public safety, consumer protection and economic competitiveness.
The City will work with stakeholders and residents throughout this process to ensure that both concerns and ideas are reflected in the development of new solutions. We will be inviting participation from industry stakeholders, internal staff members, and others affected by the building permits and inspections program as a part of this engagement. The City has retained the services of an external consultant to facilitate stakeholder involvement in this review and provide an objective lens during the engagement.
Project Timeline: September 2019 to January 2020
This review will happen in two phases.
Phase One – Current State (September to October)
We will work with stakeholders to identify issues and understand the impact of the current service delivery.
Phase Two – Future State (November to December)
We will identify a desired future state, develop solutions and a plan to implement them.
Engagement opportunities will range from in-person working sessions to online feedback opportunities. Updates will be shared online throughout the project. The City plans to bring a report forward in early 2020 that will include recommendations and an implementation plan.
To stay informed about our progress and how you can participate, sign up for our Building and Development email notifications.
Sign Up for Email Notifications
We’ll send you updates on:
- Building permits and inspections
- Residential and commercial requirements
- Regulatory advisories and announcements
- Municipal legislation changes
- Workshops and information sessions
- Related surveys and other feedback opportunities
Be sure you sign up and CONFIRM. Look in your junk or spam folder. Our confirmation email may be hiding there.
