We are focused on planning and supporting transformation in the organization to modernize our traditional business lines and citizen service delivery. Together we create synergies to spark innovation, service transformation, continuous improvement and culture change. We focus organizational effectiveness efforts on priority service transformation work that improves the services our residents rely on.
Louise Folk is the Executive Director of Citizen Experience, Innovation & Performance and oversees:
- Citizen Experience
- Corporate Strategy & Performance
- People & Organizational Culture
- Technology & Digital Innovation