We are focused on planning and leading transformation in the organization to modernize our traditional business lines and citizen service delivery. Together we create synergies to spark innovation, service transformation, continuous improvement and culture change. We focus organizational effectiveness efforts on priority service transformation work that improves the services our residents rely on.
Louise Folk is the Executive Director of Citizen Experience, Innovation & Performance and oversees:
- Citizen Experience
- Corporate Strategy & Performance
- People & Organizational Culture
- Technology & Digital Innovation
Louise Folk, Executive Director of Citizen Experience, Innovation & Performance
Louise is a community developer who feels privileged to work in her home community of Regina. She is committed to sharing her experience from the private sector where she worked with municipalities across Canada in customer relationship management, organizational effectiveness, strategy development and execution, as well as service reviews.
Louise is a graduate of the University of Alberta who has studied women in non-traditional roles at a post-graduate level. Louise has worked with public, private and non-profit organizations for over twenty-five years.