We are focused on planning and leading transformation in the organization to modernize our traditional business lines and citizen service delivery. Together we create synergies to spark innovation, service transformation, continuous improvement and culture change. We focus organizational effectiveness efforts on priority service transformation work that improves the services our residents rely on.
Louise Usick is the Strategic Initiatives Lead and oversees:
- Leading the City’s Transformation Office which is tasked to drive the 14 priorities identified through the Efficiency Review
- Holding accountability for innovation, technology, strategy, analytics, results reporting and implementation of the Energy and Sustainability Framework