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eServices FAQ

A service account is required by law firms, mortgage companies and other third party agents to use Assessment & Tax eServices. Fees will be debited from the Service Account prior to the information being provided. A minimum deposit of $200 is required to set up a Service Account per the Regina Administration Bylaw 2003-69.

Payment to service accounts can be made online through your deposit account or by cheque. Cheques must be mailed or couriered to the attention of the Assessment & Tax Department. Remember to include the Service Account number in the memo line of the cheque. Payments will be posted to the account within 24 hours of receiving the payment.

How does my company register for the Assessment & Tax eServices?

  1. Register a corporate email address by sending it to AssessmentTaxation@regina.ca. Your access code will be emailed to the email address registered.
  2. The City of Regina recommends that a general business email address be attached to My Account and Assessment & Tax eServices account. This is to accommodate all users in your organization.
  3. Visit MyAccount.regina.ca
  4. After setting up your username and password through MyAccount, you will receive a confirmation email to complete your registration.
  5. Click the email link to return to MyAccount and log in.
  6. To register your firm’s Assessment and eServices Account, enter the Account Number provided on your monthly statement and the access code sent to the registered email address. If you did not receive your access code, email AssessmentTaxation@regina.ca requesting your access code. Please use “eServices access code” as the subject line.
  7. You will receive an email confirming your registration.


For more information on the registration process visit Account Registration Information

What if my company forgot its access code?

Please email AssessmentTaxation@regina.ca and request your access code. Access codes will be sent to the registered email on file. Please use “eServices access code” as the subject line.

My company requested a tax search, how do I know if the account is on TIPPS?

If the account is on TIPPS, the TIPPS field will have “Next Estimated Withdrawal” and an amount. If the account is not on TIPPS, the TIPPS field will show “No”. The Tax Search will show “Yes” and no next withdrawal amount in the TIPPS section when the cancellation date for TIPPS is an upcoming date.

Why does the tax search show “estimated next year levy” but the tax certificate does not?

The tax search shows two years of levy based on the mailing of assessment notices. When the assessment notices for the upcoming year are mailed, the search will show the levies for the current year and the estimate for the upcoming year. When the annual tax notice is calculated, it will show actual levy for the previous year and the current year.

Tax Certificates only show one year of levy. They are based on the calculation of the taxes at the time of the request. Tax Certificates will show the estimated levy from January 1 until the Annual Tax Notices are calculated, then they will show actual levies until December 31.  

My company did a tax search a few days ago, can I get an update?

Each request for information found on a tax certificate or a tax search carries a fee of $30 and $10 respectively. Duplicate requests for a tax search/certificate for the same property will result in charges for each request. Charges for duplicate requests will not be reversed.

My company attempted to order a tax Certificate online but got the message that there are not enough funds in the firm’s Service Account. Can I email my request?

Your company will need to make a payment to your Service Account to request a tax certificate or search. If your account goes below $50, the City is unable to generate a request and will get the same message you are getting. When the account is at its minimum balance, additional money is required before further requests can be processed.

Why aren't the TIPPS amounts from January to June and July to December provided?

The City of Regina does not give out payment information. The information is considered private and is not required for ownership change tax adjustments. We will provide the next month’s TIPPS amount. The owner can access their account information online through eProperty to see their balance, TIPPS payments, or print a statement of their account. At any time, the property owner may request a statement of their account at no charge.

 

TIPPS next estimated withdrawal is more than balance owing or less than balance owing?

The estimated TIPPS amount on the Tax Search is the maximum amount the City will withdraw from the property owner’s bank account. The system will take the estimated TIPPS amount OR the account balance, whichever is less. TIPPS will not withdraw an amount more than the balance owing. Example, the account balance is $326.55 and the December TIPPS schedule is for $328, the amount that will be withdrawn from the bank will be $326.55.

How does my company know what payments were made?

The City does not provide payment information which is considered private information. Your company will need to confirm with your customer if payment was made and by whom. Statements, duplicate copies of Assessment Notices, Tax Notices, and Supplementary Assessment/Tax Notices are provided to owners only. The owner can access their account information online through eProperty to see their balance, TIPPS payments, or print a statement of their account. At any time, the property owner may request a statement of their account at no charge.


How can my company calculate the amount each person owes without the TIPPS amounts?

Amounts owing can be calculated by taking the levy, divide it by 365 days in the year and multiply it by the number of days owned by each client. The amount paid is the total amount that was charged less the current balance.

Please note that the tax certificate and tax search indicate whether the levy amount includes a levy amount for a supplementary assessment. The City is not able to provide the supplementary assessment amount or the number of months on the certificate or the search. This will be provided by phone at no cost. It is recommended you request a copy of the supplementary notice and tax statement from your customer.  

Can my company still fax or email requests for tax certificates or searches?

Requests for Tax Certificates and Tax Searches made online are generated immediately. Requests received by fax or email will still be processed by the City within two business days.
Please include the following information when requesting a Tax Certificate or Tax Search:

  • Civic address of the property you want the information for
  • Property account number (if unknown, it is available on regina.ca)
  • Your deposit account number
  • Email address the document is to be sent to
  • Your reference number

The above information is especially important when a single request includes multiple properties. Information should be sent to AssessmentTaxation@regina.ca.


How does my company receive a more formal tax certificate on City of Regina letterhead?

To request a more formal tax certificate on the City of Regina letterhead, please email your request to AssessmentTaxation@regina.ca. This request cannot be made through Assessment & Tax eServices. 

Please note that the format will be the same whether emailed or printed on letterhead. This request may take up to two business days.

How does my company print a tax search or certificate without email header?

This depends on your email service provider.

Will the tax search or tax certificate be sent as an attached PDF?

No, regardless of whether we process the request and it is emailed or you use the online service, the Tax Search and Tax Certificate will be received in the body of the email.

Condominiums all have the same legal description. How do I know I have the right one?

The Assessed Parcel for Condominiums will show the Plan and Unit.

How long does to take to receive a tax search or tax certificate when requested online?

The tax search or certificate is e-mailed immediately after requesting it.  

What does my company do if it is having issues generating a tax search or tax certificate?

Please email AssessmentTaxation@regina.ca.

Can my company make payments to our Service Account online?

Yes, you can make an online payment. To do so, you will need to set up with your bank the option to pay your City of Regina tax account. The City will process the payment within 24 hours of receiving your electronic payment or cheque. Note: Electronic payments can take 3-5 business days to be forwarded from the bank to the City of Regina.

If paying by cheque, include the service account number in the memo line of the cheque and mail or courier it to the attention of the Assessment & Taxation Department.


What is the difference between a tax certificate and a tax search?

The tax certificate is a legal document that shows the breakdown of the current year’s levy by taxing authority, while the tax search does not. The tax certificate also shows pending appeals which are not on the tax search.

The tax search shows the previous year’s levy and the tax certificate does not. When the annual Assessment Notices are sent for the upcoming year, the tax search will show the levies for the current year and the estimated levies for the upcoming year. The tax certificate only shows the current year with estimated amounts from January until the Annual Tax Notices are prepared in May.

Will my company be able to generate tax searches and certificates anytime throughout the year?

No, there are times during the year that all users will be locked out for up to two (2) days. Lock out typically includes the following periods:

  • First business day of January (year-end rollover)
  • Annual Tax Bill Calculation (May)
  • Annual Assessment Notice (generally November)
  • Second business day in December (TIPPS rollover)

The system will not allow tax certificates or searches to be generated. Users will be notified in advance of specific lockout dates.

How does my company know if there is a supplementary amount in the levy?

Both the search and the certificate will indicate if there is a supplementary tax levy included. The period for the supplementary levy will not be indicated. This information can be provided over the phone at no cost. It is recommended that you request a copy of the supplementary notice and tax statement from your customer. With eProperty, your customer can see the assessment information online.

How does my company know if a penalty is incurred on the account?

A penalty is applied to balances outstanding on the 1st of the month as follows:

  • 1.5 per cent on arrears balance
  • 1.25 per cent on current balance after June 30
  • 1.25 per cent on “other” charges 30 days after the charge has been applied to the account

Arrears are balances from a previous year. All balances owing on January 1 are arrears. All balances will have penalty of 1.5 per cent of their total balance from the previous year charged to their accounts on January 1 and the first day of each month that a previous year balance remains on the account. Tax enforcement charges are applied to the arrears per the Tax Enforcement Act as they are charges relating to the previous year’s balance owing. The penalty of 1.5 per cent is applied to those charges on the 1st day of the month after the charges have been on the account for a minimum of 30 days.

The current balance includes unpaid levies from this tax year and any related penalty. The tax year is from January to December. Taxes are levied in May when the mill rates are finalized. Balances from this levy are due June 30 without penalty. After June 30, there is a charge of 1.25 per cent of the current year levy balance applied on the first day of each month until the current balance is paid in full.

Other charges are bank returned item fees, weeds charges, Workers Compensation Board charges, outstanding utility charges transferred to tax, and graffiti charges as well as others. A 1.25 percent penalty is applied to those charges on the 1st day of the month after the charges have been on the account for a minimum of 30 days.

 

How will my company know when TIPPS is cancelled and if a penalty was incurred?

The tax search will say “No” in the TIPPS field if the account is not on TIPPS. Also, letters are mailed to the customers when their request has been processed.  Any balance outstanding will be subject to a 1.25 per cent penalty.

Cancellation from TIPPS: Cancellations received prior to the last three business days of the month will be processed before the next withdrawal. Cancellations received during the last three business days will take effect after the next monthly withdrawal. (Eg. A cancellation received June 27, 2017 will be processed before the July withdrawal, so no July withdrawal. A cancellation received June 28, 2017 will be processed after the July withdrawal has been taken.)

 

What is eProperty?

Assessment & Tax eProperty is a self-serve application available to individual property owners in the City of Regina through MyAccount external link icon. This application allows individual property owners to access tax and assessment information and request services at their convenience. Through eProperty, individual property owners can:

  • View past transactions and tax account balance
  • View property assessment and tax information from previous years
  • Change their mailing address
  • Change which school board (Public or Catholic) receives their education taxes
  • Request a property tax refund (only for accounts that have a balance greater than $25)

Individual property owners can sign up for eProperty in three easy steps:

Step 1 - Register for MyAccount online services
Step 2 - Log in to MyAccount and select Assessment & Tax eProperty
Step 3 - Register a property tax account for Assessment & Tax eProperty
Note: You will need the property tax account number and access code, which can be found on the property tax notice.