Policy - Cancellations / Refunds
All classes offered by the City are subject to cancellation if there are insufficient registrations or due to other extenuating circumstances.
- You will be notified as soon as the City of Regina has decided to cancel a program or class.
- For any cancelled program initiated by the City, you will be issued either a refund or credit. You will not be charged a withdrawal fee for any City initiated program cancellations.
- For any cancelled classes made by the City, you will be issued a City of Regina facility admission of equal or greater value.
Some programs do not provide a refund if you withdraw, regardless of reason. You will be notified of this refund exception when you register.
If your program allows withdrawals:
Most programs require that you withdraw from that program before noon on the calendar day following the second class to receive a refund. If you withdraw by this time you can either:
receive a pro-rated credit on your account to be used for future programs and services - or -
receive a pro-rated refund less a withdrawal fee of $10* per program
If you are requesting to withdraw from a program after this cut-off time, you will be charged the full value of the program and will not be refunded. If you are moving away from the Regina area, you will receive a pro-rated refund less a withdrawal fee of $10* per program. If you are withdrawing due to medical reasons (with supporting documentation), you may have the option of either receiving a pro-rated credit on your account to be used for future programs and services, or receiving a pro-rated refund with no withdrawal fee applied.
If you want to receive a refund of your full credit amount on account, you will either be charged a $10 fee or 10% of the total credit amount (whichever is greater).
For some programs, no credit will be given for any withdrawal reason. Participants will be informed of these special circumstances at the time of registration.
*or a withdrawal fee of 100% of the pro-rated credit if the credit is less than $10.