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Policy - Pass Refunds

Cancellations

  • You will not receive a refund unless you have moved away from the Regina area or due to a medical reason (with supporting documentation).
  • You will receive a pro-rated credit on your account, minus your withdrawal fee.
  • The withdrawal fee for either leisure passes or bulk admissions is:
    • PASSES: value of 1-month’s pass in the appropriate age category
    • BULK ADMISSIONS: either $10 or 100% of the pro-rated credit, if your credit is less than $10.

Temporary suspensions

  • A temporary suspension will be issued for a leisure pass when a facility is closed for longer than 7 days and you choose not to use another facility. 
  • A temporary suspension will be issued for a leisure pass or a bulk admission pass when you cannot attend due to a medial reason and do not wish to cancel your leisure pass or your bulk admission while you are sick. You must know the defined return date from your medical condition to ask for a temporary suspension. You can ask the City to either suspend or extend your leisure pass or bulk admissions.