Direct Debit Plan Information
Enrolling in the Utility Billing Direct Debit Plan will permit the City of Regina to automatically withdraw monthly deductions from your financial institution to pay for your utility bill. You will continue to receive your bill for your records. If you would prefer to receive your bill electronically, apply for Utility eBill. The full amount of the bill is automatically withdrawn within 15 days after the bill is issued (the date shown at the top of the bill).
Complete the Utility Billing Direct Debit Application Form. A void cheque must be attached to the application. (Write VOID in ink in large letters across the face of the cheque.) If you do not have a chequing account, see your financial institution for a pre-authorized payment form.
If your account is not paid in full at the time your application is processed, your balance owing will automatically be debited from your bank account. Interest charges may apply.
If funds are not available when payment is to be withdrawn, your financial institution will try again within the next seven business days. If funds are still not available, the City of Regina will apply a Bank Service Charge to your utility account. You will receive written notification of the bank returned item and a request to pay the amount. If you miss a payment, the City of Regina has the option to remove you from the Direct Debit Plan and request full payment of your total outstanding utility bill plus any penalties.
If you change banking information
You must notify the City of Regina by completing the Direct Debit Banking Change Form and provide a void cheque or pre-authorized payment form showing the new account number. To ensure your withdrawal is taken from the new account, we must receive your new banking information one week before the next payment is due.
To terminate or cancel from the Direct Debit or Budget Billing Plan, complete the Direct Debit Cancellation Form and submit it to us one week prior to the next payment.
If you move
Your Direct Debit plan is not automatically transferred when you move to another address. If you are on Budget Billing, your budget will be settled-up and the full amount will be debited with your final bill. If you wish to have your plan set up on your new account, you must notify us.
You have certain recourse rights if any debit does not comply with this agreement. For example, you have the right to receive reimbursement for any debit that is not authorized or is not consistent with the Terms and Conditions of the Direct Debit Application Form. To obtain more information on your recourse rights, visit www.cdnpay.ca.
For more information or questions about your Utility account, call Service Regina at 306-777-7000.