afc1127fullagenda
Audit and Finance Full Agenda for November 27, 2025
Frequently Asked Questions
ering for eWater, customers consent to receive any ongoing communication from the City in relation
to the service. Why is my Waste bill on the Water site? The vast
majority of City Waste, Drainage, etc. customers are also Water customers. eWater is the City’s
platform for delivering the bill electronically. How do I pay my bill online? Bills can be paid
online via credit card using eWater. Go to regina.ca/ewater for
more. When I make a payment in eWater, how long before the payment takes effect? The payment is
applied to your account the next business day. How do I get a receipt for my payment? Customers are
encouraged to take a screenshot of the payment confirmation message for their own record keeping
purposes. To request a receipt, contact Service Regina at 306-777-7000. Can I use a printed bill
from eWater to make a payment at my bank? No, bills printed from eWater are not accepted at most
financial institutions. If you are no longer receiving paper utility bills, you can make your
payment by Direct Debit, telephone banking, at your financial institution’s online service, or bycredit card on eWater. What happens to my eWater when I move out?
Customers will see their previous eWater account for 90 days after their move out date. Accounts
are visible for 90 days to ensure delivery of the final bill for customers that receive electronic
bills via eWater. After 90 days following move out, the account will be removed from the customer’s
eWater. I received a letter in the mail that says I’ve registered, but I have not OR I received an
email that says I’ve registered, but I have not. If you believe someone has fraudulently registered
your account for eWater, contact Service Regina at 306-777-7000. How do I sign up for email
notifications about my water use? Open eWater and adjust the Communication Preferences under the
Settings tab. How to set an alert for when construction impacts my water? The City provides alerts
for planned maintenance (and not emergency repairs). To set an alert of planned maintenance, go to
the Settings tab, click Communication Preferences. Scroll down and make sure both “Utility Connect
Messages” and “Urgent Notice & Service Alerts” are selected. I am not going to be home for a
while and I want to be notified if there is water running. Go to the Settings tab, click
Communication Preferences, scroll down until you see Unplanned Use Notifications. Do I have to pay
for these notifications? eWater is a free customer self-service tool available to all Regina water
customers. Your normal messaging and data rates will apply. There are no additional fees for using
eWater. Where does this data come from? Water use data comes directly from City of Regina water
metering equipment in the premise. To better understand the property's characteristics and water
needs, publicly available information, like weather and real estate data such as house square
footage and lot size, is integrated into the tool. Customers can update their own data on the
customer profile section, this information helps to create a more accurate picture of water use at
the property. How quickly is the information updated? Customer can expect to see data from the
previous day. Why do I see “greyed out” or “crossed out” lines on my graph? Why is it saying I have
data partially available? This is a somewhat common issue and DOES NOT mean that overall
consumption measurements are inaccurate. There are 2 possible reasons for this to occur: There was
a disruption in the data for that hourly interval, which could be caused by a temporary network
outage or other unexpected issue in the data transfer between the City’s meter reading system and
eWater. When this happens, eWater displays all the consumption over the “dark” period in the next
hourly interval that data is received, which could look like a spike in consumption on the eWater
graph. The new water meters are so extremely accurate that they will even measure very, very minute
backwards-and-forwards movement in the pipe as pressure changes. If this happens and there is no
other consumption for that hourly interval, it could read as negative flow for that hourly
interval. These minute negative flows are not presentable on the eWater graphs. How does it know my
end use like toilets, showers, and other fixtures? Why is it telling me I have an appliance or
fixture that I do not have? eWater does not know what actual appliances are in your home. The
recommendations are based on your consumption combined with the data in the Household Profile, past
consumption data, regulatory standards, and studies of household water use to derive the charts and
water-saving recommendations. The charts are a guide for customers to help identify the top uses of
water in their homes and the changes they can make that will have the biggest impact on their water
use. eWater is giving me a leak message, what should I do? All water consumption, planned or
unplanned, is the responsibility of the customer. If you do not already know the source of the
consumption, we suggest you contact a plumber to determine the source. For unintentional
consumption, the eWater Leak Investigation Tool can be a good place to start. Find the alert under
the Track menu, then click the Investigate Possible Leak button. When the Dialog box opens, click
Start Checking. How does it know I have a leak? Why am I seeing the alert on my account? It is
based entirely on water consumption, not specifically what is happening at the premise. “Continuous”
alerts are characterized by continuing water use over an extended period of time, such as from a
leaking faucet or toilet. The usage has been measured at more than 0 litres in each of the last 72
hours. “Burst” alerts are characterized by a large amount of water use over a shorter period. The
usage has been measured at 280 litres or more in each of the last 8 hours. These alerts are not
provided to Commercial accounts. These alerts are detected for all accounts with the new water
meters with Advanced Metering Infrastructure (AMI) technology. Non-AMI leaks are detected from the
billed consumption. The reading must meet two criteria. First, it must be an average of at least
2840 litres per day. Second, it must be at least twice as high (200% or more) as the previous
highest reading in the past 2 years, or it must exceed the previous highest reading by at least
2840 litres per day. Accounts must have at least 2 years of consumption history in order for the
leaks to be detected. I had a leak, why doesn’t it show on eWater? eWater will only show a
potential leak or a leak alert when the measured water consumption fits the pre-defined criteria. A
“Continuous” alert will show when water flow has been measured every hour for at minimum of 72
consecutive hours. A “Burst” alert will show when water flow is measured in excess of 281 L/hour
for 8 consecutive hours. There could be several reasons why an alert wasn’t triggered: The measured
flow did not meet the pre-set criteria. The meter froze or was otherwise damaged and failed to
continue measuring consumption. So, although water was flowing, it was not being measured. The was
an extended outage or disruption in the data flow between the City’s meter reading system and the
eWater software tool. You have already indicated that it was not a leak using the Leak tab.
eWater FAQ
eProperty allows property owners to access up-to-date tax and assessment information and request
services online. Learn more about updating your information, the TIPPS program and more. If I am
not the current registered owner but live at the residence, can I sign up for eProperty? No,
property tax account information is only available to registered owner(s). How do I receive my
access code? If you do not know your access code, please email AssessmentTaxation@regina.ca to
request one. Your access code will be mailed to you. For security reasons, access codes are not
emailed or provided over the phone. Can I enroll in or change my TIPPS program banking information
with eProperty? You can enroll in, change your banking information or cancel your TIPPS account
through eProperty. You will receive a confirmation email after the request has been processed. How
do I update or change my mailing address with eProperty? In eProperty, select the Change Mailing
Address option and select the property you wish to change the address for. The change mailing
address screen will only display the list of properties under the registered owner using eProperty.
For mailing addresses within the City of Regina, complete the New Mailing Address Lookup. Addresses
updated using the lookup will be updated immediately. For mailing addresses outside the City of
Regina, complete the New Mailing Address Freeform. Addresses updated using the freeform will be
updated in the tax system after being reviewed for accuracy. How do I change my school tax
declaration with property? In eProperty, select the Update School Tax Declaration and select your
desired school support and follow the prompts. The school tax declaration is applied by ownership
share percentage to all the properties owned by the individual declaring school support. Can I pay
my tax bill online? Currently, online payment is not available through Regina.ca; however, payments
can be made through your financial institution’s online or telebanking services.
eProperty FAQ
eServices allows Law Firms and Mortgage Companies can order tax searches and certificates. Mortgage
companies can also add, remove, or update mortgage interests and access mortgage interest reports
and mortgage annual tax bills. Third-Party Agents may obtain Field Sheets and Property
Characteristic Reports. What is the difference between a tax certificate and a tax search? The tax
certificate is a legal document that shows the breakdown of the current year’s levy by taxing
authority, while the tax search does not. The tax certificate also shows pending appeals which are
not on the tax search. The tax search shows the previous year’s levy and the tax certificate does
not. When the annual Assessment Notices are sent for the upcoming year, the tax search will show
the levies for the current year and the estimated levies for the upcoming year. The tax certificate
only shows the current year with estimated amounts from January until the Annual Tax Notices are
prepared in May. What is the difference between a Field Sheet and Property Characteristic Report? A
Field Sheet (Cost, Direct Sales, Income) includes the summary of assessment including square
footage, lot size, legal land description, total assessed value as applied by the assessment model
for a property. A Property Characteristic Report is a detailed description of the properties
physical internal and external characteristics. Will my company be able to generate tax searches
and certificates anytime throughout the year? No, there are times during the year that all users
will be locked out for up to two (2) days. Lock out typically includes the following periods: First
business day of January (year-end rollover) Annual Tax Bill Calculation (May) Annual Assessment
Notice (generally November) Second business day in December (TIPPS rollover) The system will not
allow tax certificates or searches to be generated. Users will be notified in advance of specific
lockout dates. Why does the tax search show “estimated next year levy” but the tax certificate does
not? The tax search shows two years of levy based on the mailing of assessment notices. When the
assessment notices for the upcoming year are mailed, the search will show the levies for the
current year and the estimate for the upcoming year. When the annual tax notice is calculated, it
will show actual levy for the previous year and the current year. ...
FROST Regina Welcomes Residents and Visitors
s a part of the festival this year. There is something for everyone at FROST Regina, from arts and
education to sports and shopping. This variety is credit to the wide
range of organizations, staff and volunteers who make this event a success. “This event is made
possible by the commitment, energy and pride of our volunteers, supported by dedicated staff. Their
efforts create a welcoming and memorable experience for our community," said Trent Fraser, Acting
President and CEO, Regina Exhibition Association, Limited. For festival goers looking to enjoy
FROST Regina into the evenings, the Warehouse District is hosting the FROST Circuit – a tour of
breweries in the city and Casino Regina. Residents and visitors of the legal drinking age will be
able to take advantage of free shuttle service between locations of the FROST Circuit. “FROST
Regina is a great example of how the city shows up in the winter, and the FROST Circuit is a big
part of that. It is a fun, easy way to support local businesses,” said Lance Donison, Executive
Director, Warehouse District. Visit FROSTRegina.com for the full schedule, ticket links, event
details, exclusive hotel discounts and information. -30- Media contacts: Globe Theatre Heather
Ervin Director of Engagement 306-525-6400 heathere@globetheatrelive.com Provincial Capital
Commission Heather McKerracher 306-787-8544 media.gr@gov.sk.ca Conexus Arts Centre Shari Tourscher
Director of Client Services 306-565-4516 shari.tourscher@conexusartscentre.ca Colette Perras
Director of Operations 306-565-4548 Regina Downtown Business Improvement District Rimo Creer
Manager of Marketing and Communications 306-529-4217 Rcreer@reginadowntown.ca REAL District Tim Day
Manager, Community Engagement & Public Relations 306-527-3480 tim.day@real1884.ca General FROST
Regina mediarelations@regina.ca 306-777-7486 Warehouse District Lance Donison Executive Director
306-585-3904 ldonison@warehousedistrict.ca
Terms of Use
ions and notices. Modification of These Terms of Use The City reserves the right to change the
terms, conditions and notices under which the City’s site is
offered, including but not limited to the charges associated with the use of the website. Links to
Third Party Sites The City’s website may contain links to other
websites. The City provides these links to you as a convenience, and the inclusion of any link does
not imply endorsement of the site by City or any association with
its operators. ...
Slabjacking
View the Standard Construction Specification for Slabjacking.
Private Pool Demolition Permit Package
Before demolishing a private swimming pool, compete the demolition permit package.
Street/Crosswalk Painting - Temporary Street Use Permit Application
If you wish to paint a crosswalk or install other art on a public roadway or sidewalk, you must apply for a Temporary Street Use Permit for a Street/Crosswalk Painting Project.
