With more than 22,000 storm drains in our community, the City needs everyone's help to keep our drainage system working. City crews work hard to quickly open as many storm drains as possible, but we still need resident's help as we cannot clear them all. If you are able to safely chip away at ice, or remove debris from your neighbourhood storm drain, any small effort makes a big difference.
Report a Blocked Storm Drain or Area with Poor Drainage
Report a blocked storm drain or areas with poor drainage if the accumulated water may be hazardous or can cause significant property damage. You can do this by submitting a Service Request. Please provide the location of the storm drain or area by including the street address or the nearest intersection.
Crews will inspect all reports of poor drainage and make repairs only if the poor drainage will cause significant property damage, since repairs can often make a situation worse. For example, fixing a depression on a front street to correct drainage often moves the problem further down the block. It may take a while for crews to come out, as all requests are prioritized according to severity/the priority street plan and completed on that basis.
