There is no need for cash or coins; payments can be made using major credit and debit cards, as well as Apple Pay, Google Pay and PayPal.
With PayByPhone, you can:
- Get SMS reminders (if enabled) before your session expires.
- Extend your parking session anytime, up to the two-hour time limit.
- Pay only for the time you need.
PayByPhone is available for iPhone (iOS) and Android phones.
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If you prefer not to use the app, you can pay online at PayByPhone.com or by calling 1-888-680-7275.
How to use the PayByPhone App
Parking Locations
Paid parking is in effect Monday to Friday from 8 a.m. to 5 p.m. Paid on-street parking is subject to a two-hour limit per location, except in loading zones, which have a 15-minute time limit. On-street parking is free after 5 p.m. on weekdays, all day Saturdays (subject to a two-hour limit), Sundays and all statutory holidays.
You can add time, but don’t overstay. Two-hour limits are in place to keep traffic moving and make space for other visitors. If you need to stay longer, move your vehicle to a new zone (another block or opposite side of the street) or plan to use a parkade or parking lot for stays longer than two hours.
Know the rules. Parking regulations are in place to ensure a safe environment for pedestrians and motorists.
Read our FAQ for answers to our most common questions.
How do I pay for parking?
- There are three options to pay for parking:
- Using the PayByPhone app
- Online at PayByPhone.com
- By calling 1-888-680-7275
What payment methods are accepted?
- Payments can be made using major credit and debit cards, as well as Apple Pay, Google Pay and PayPal.
What if I don’t have a smartphone?
- You can still pay online (using a web browser) by visiting PayByPhone.com or using a phone by calling 1-888-680-7275. You can also use private off-street parking options that accept other forms of payment.
What if I don’t have a credit card?
- Some debit cards with a CVV/CV2 code may work in the app, depending on the card provider. You can also use private off-street parking options that accept other forms of payment.
Why are parking meters covered?
- The City is transitioning from coin-operated parking meters to PayByPhone as the only way to pay for downtown on-street parking. This change supports a shift toward more efficient, digital service options.
Do I still need to pay if the meter is covered?
- Yes. Payment is still required when a meter is covered, and all current parking rules remain in effect, including posted time limits.
Can I still use coins?
- No. Coin payment has been discontinued as part of the transition to PayByPhone.
Are parking rules still enforced?
- Yes. All current parking regulations remain in effect, including posted time limits and other parking rules.
Why can't I extend my parking session?
- You have stayed at the current location longer than allowed. To begin another parking session, move your vehicle to another block or across the street and enter the new location number.
If I need to stay longer than two hours, where can I park?
- You can move your vehicle to a new zone (another block or opposite side of the street) and start a new parking session. If you are planning a stay longer than two hours, we suggest parking in a parkade or parking lot.
Can I transfer unused time to another parking spot?
- No, unused time is not transferable.
Why is there a transaction fee?
- The transaction fee is a user fee collected by the service provider for using the app.
How does parking enforcement know I’ve paid using PayByPhone?
- When you pay for parking by phone, your license plate and parking time are automatically displayed on the device used by the parking enforcement officer. Users do not need to display a receipt.
What if I get a parking ticket?
- If you believe you have received a ticket in error, either request a parking review online or contact Parking Services at 306-777-6374.
