City of Regina Homepage
  • News
  • MyAccount
  • Contact Us
Transportation, Roads & Parking Home & Property Parks, Recreation & Culture Bylaws, Permits & Licences Business & Development City Government About Regina
Transportation, Roads & Parking
Find information on getting around Regina including transit services, parking, road construction, seasonal maintenance, walking and cycling.
  • Transit
  • Road Report
  • Driving
  • Seasonal Maintenance
  • Parking
  • Walking & Cycling
  • Transportation Master Plan
You Might Be Looking For
  • Residential Plow
  • Snow Routes
  • Road Construction
Did You Know?

You can pay your parking ticket online.

  • Parking Ticket Payment
Home & Property
Learn about water, property taxes, garbage & recycling collection, yard care, emergency services, and more.
  • Garbage & Recycling
  • Residential Property Tax & Assessment
  • Water
  • Safety & Emergencies
  • Housing
  • Tree & Yard
  • Heritage Properties & Conservation
You Might Be Looking For
  • Good Neighbour Guide
  • Landfill
  • Building Permits
Did You Know?

You can find your property's assessment and tax information online.

  • Property Search
Parks, Recreation & Culture
Find information about parks, recreation facilities and programs, city events, cemeteries, art, culture and more.
  • Classes & Programs
  • Recreation Facilities
  • Community & Neighbourhood Centres
  • Parks
  • Arts & Culture
  • Events
  • Cemeteries
You Might Be Looking For
  • Leisure Guide
  • Arenas & Skating Rinks
  • Dog Parks
Did You Know?

Register for recreation classes, book indoor courts and view your family's schedule with your Regina Recreation account.

  • Visit Regina Recreation Online
Bylaws, Permits & Licences
Find information on bylaws, applying for permits, licensing pets, businesses or taxis, and more.
  • Building & Demolition
  • Bylaws
  • Permits
  • Licences
You Might Be Looking For
  • Building Permits
  • Zoning Bylaw
  • Cat & Dog Licences
Stay informed!

Get updates on building permits, commercial requirements and more.

  • Sign up today
Business & Development
Find business information related to City planning and development, commercial property tax, real estate, City materials for sale and more.
  • Commercial Property Tax & Assessment
  • Land & Property Development
  • Tenders & Procurement
  • City Land for Sale & Lease
  • Items for Sale
  • Service Partners
  • Sponsorship, Naming Rights & Advertising
You Might Be Looking For
  • Renewable Regina
  • Proposed Development
  • Business Licences
Did You Know?

You can access your property and water/utility account information online.

  • Sign up through MyAccount
City Government
Learn more about municipal government, including the Mayor and Council, wards, committees, budget and more.
  • Office of the Mayor
  • City Council
  • City Administration
  • Budget & Finance
  • Elections
  • Open Data
  • City Page
You Might Be Looking For
  • Budget Highlights
  • Council Meetings
  • Wards
Did You Know?

You can participate in the decision-making process.

  • Appear before Council
About Regina
Find out why Regina is a great place to live, work and visit.
  • Regina History & Facts
  • Official Community Plan
  • Maps & Neighbourhood Profiles
  • Moving to Regina
  • Job Opportunities
  • Renewable Regina
  • Community Safety & Well-being
  • Community & Social Impact Regina
  • Grants & Scholarships
  • Winter City Strategy
  • Be Heard Regina
  • Accessibility & Affordability
  • Reminders & Notifications
  • Contact Us
You Might Be Looking For
  • Careers
  • Sponsorship & Advertising
  • Events
Did You Know?

You can submit a service request online.

  • Contact Us
  1. Home
  2. Parks, Recreation & Culture
  3. Classes & Programs

Refunds, Cancellations & Transfers

Learn more about our cancellation, refund and transfer policies for programs and passes.

Classes & Programs

Cancellations

All classes offered by the City are subject to cancellation if there are insufficient registrations or due to other extenuating circumstances.

  • For any cancelled program initiated by the City, you will be issued either a refund or credit. You will not be charged a withdrawal fee for any City initiated program cancellations.
  • For any cancelled classes made by the City, you will be issued a City of Regina facility admission of equal or greater value.

Withdrawals

Withdrawals are permitted up to 12 p.m. on the calendar day following the second class to receive a pro-rated credit or refund. If you withdraw by this time you can either:

  • receive a pro-rated credit on your account to be used for future programs and services
  • receive a pro-rated refund less a withdrawal fee of $10 per program

After this date, only participants who are moving away from Regina or have a medical reason may withdraw for a pro-rated credit or refund. If you want to receive a refund of your full credit amount on account, you will either be charged a $10 fee or 10% of the total credit amount (whichever is greater).

Some programs do not provide a refund if you withdraw, regardless of reason. You will be notified of this refund exception when you register.

 

Transfers

You may transfer immediately into another program, subject to availability.

  • Pro-rated fees/refunds will be applied to any difference between the two courses
  • The City does not charge withdrawal fees on transferred programs

Late registrations

Late registrations for programs are accepted if they can be accommodated. When you register late for a program, you will pay a pro-rated fee for that program.

Leisure Passes

Cancellations

Leisure Passes or Bulk Admissions cannot be cancelled unless you have moved away from the Regina area or due to a medical reason (with supporting documentation).

    • In the event you have moved away from the Regina area you will receive a pro-rated credit on account or refund minus a cancellation fee:
      • Passes: value of one-month Pass in the appropriate age category.
      • Bulk Admissions: either $10 or 100% of the pro-rated credit if credit is less than $10.
    • In the event of a cancellation due to a medical reason (with supporting documentation):
      • Refund will be equal to the prorated amount of remaining Leisure Pass or Bulk Admission.
      • No cancellation fee will apply to cancellations due to a medical reason if supporting documentation is supplied.

One Month Leisure Passes and single admissions are also available to suit your recreation needs.

For further information please call the City of Regina PlayLine at 306-777-PLAY (7529) or visit a cashier at any leisure facility.

Temporary suspensions

  • A temporary suspension will be issued for a leisure pass when a facility is closed for longer than 7 days and you choose not to use another facility. 
  • A temporary suspension will be issued for a leisure pass or a bulk admission pass when you cannot attend due to a medical reason for longer than 14 days, and do not wish to cancel your leisure pass or your bulk admission while you are sick. You must know the defined return date from your medical condition to ask for a temporary suspension, and provide supporting medical documentation to qualify for extension. The expiration date of the pass will be extended the number of days the suspension occurs.

People Also Visited

  • Major Recreation Centres
  • Leisure Passes & Fees

Also in this Section

  • Leisure Guide
  • Leisure Passes and Fees
  • Affordable Access Program
  • Inclusive Programs
  • Free Programs
  • Refunds, Cancellations & Transfers
Water Meters
Sask Drive
Move to Top
Explore the City
  • Transportation, Roads & Parking
    • Transit
    • Road Report
    • Driving
    • Seasonal Maintenance
    • Parking
    • Walking & Cycling
    • Transportation Master Plan
  • Home & Property
    • Garbage & Recycling
    • Residential Property Tax & Assessment
    • Water
    • Safety & Emergencies
    • Housing
    • Tree & Yard
    • Heritage Properties & Conservation
  • Parks, Recreation & Culture
    • Classes & Programs
    • Recreation Facilities
    • Community & Neighbourhood Centres
    • Parks
    • Arts & Culture
    • Events
    • Cemeteries
  • Bylaws, Permits & Licences
    • Building & Demolition
    • Bylaws
    • Permits
    • Licences
  • Business & Development
    • Commercial Property Tax & Assessment
    • Land & Property Development
    • Tenders & Procurement
    • City Land for Sale & Lease
    • Items for Sale
    • Service Partners
    • Sponsorship, Naming Rights & Advertising
  • City Government
    • Office of the Mayor
    • City Council
    • City Administration
    • Budget & Finance
    • Elections
    • Open Data
    • City Page
  • About Regina
    • Regina History & Facts
    • Official Community Plan
    • Maps & Neighbourhood Profiles
    • Moving to Regina
    • Job Opportunities
    • Renewable Regina
    • Community Safety & Well-being
    • Community & Social Impact Regina
    • Grants & Scholarships
    • Winter City Strategy
    • Be Heard Regina
    • Accessibility & Affordability
    • Reminders & Notifications
    • Contact Us
© 2023 City of Regina
  • Privacy
  • Terms of Use
  • YouTube
  • Twitter
  • Facebook
What can the City help you with today?

Most Searched

  • Residential Road Snow Plow
  • Recreation Centres
  • Leisure Guide
  • Property Taxes
  • Transit Schedules & Routes
  • Building Permits

Most Popular

  • Transit Schedules
  • Leisure Guide
  • Water & Utility eBill
  • Garbage & Recycling
  • Parking Tickets
  • Jobs at the City
Warning.
You are about to leave Regina.ca to visit an external website. The views expressed do not represent the City of Regina.

Continue