Search

ide electronic fare amount ($3.20). A: The $1.00 change on your bank account is a temporary pre-authorization hold, not the final payment. This is a standard procedure in many transit systems to ensure the card works. The $1.00 hold will be removed (usually within a few days), and the actual fare of $3.20 will be processed later, typically overnight or the next day, but it will depend on your banking institution. Q: Can a transit rider have and use both a Umo card and a Umo app?   A: Yes, while a transit rider can have both a Umo card and a Umo app, they would function like two different accounts. This means they would not work interchangeably and do not share information or fares. Q: I have a Umo card and want to switch to the Umo app. How do I switch? A: To transfer your card’s balance to the app, download the Umo Mobility app. On the app, click sign in, then click create an account with my card. Follow the prompts and instructions. Once the transfer has been completed, the card will be void and unable to be used again. Q: I have the Umo app and want to switch to the Umo card. How do I switch? A: To swap from the Umo app to the Umo card you can visit the Transit Information Centre at 2124 11th Avenue, open Monday to Friday from 9 a.m. to 4:30 p.m. Staff there will help you make the switch. Q: Can I pay fares for myself and another rider using my Umo account? A: All riders are required to carry their own payment method. This includes individuals riding as a group. Q: Why can’t I find the Umo app in the app store? A: The app can be found in both Canadian Apple App Store and Google Play Store by searching “Umo Mobility”. Please note that you must be connected to a Canadian app store to download the Umo Mobility app. Q: Do I have to create a Umo account to use the app? A: Yes, you need to create an account with a unique username like an email address or phone number to use the app. Q: Do I need to use cellular data to use the Umo app? A: No, as long as you are logged into the app and have a fare loaded to your Umo account, your app will make the connection and validate your fare product if you have cellular data turned off or in an area outside of cellular service. The mobile app does not need to use data to validate your fare. Q: How much does a Umo card cost? A: New and replacement Umo cards cost $5. Card replacement can only be done at the Transit Information Centre located at 2124 11th Avenue on Monday to Friday from 9 a.m. to 4:30 p.m. Q: What should I do if I lose my Umo card? A: If your Umo card was registered, visit the Transit Information Centre at 2124 11th Avenue Monday to Friday from 9 a.m. to 4:30 p.m. to have your fare products transferred to a new Umo card. Once your products have been loaded to the new Umo card, your original card will be deactivated. If your Umo card was not registered, your card balance cannot be transferred to your new card. Your replacement card will cost $5. Q: If I replace a lost card and then find the missing card afterwards, can I use the previously lost card again? A: No, once a lost or missing Umo card is deactivated, that card becomes permanently void and will no longer work. Q: How do I validate my Umo Card on the bus? A: When you are ready to travel, please have your card ready prior to stepping on the bus. Upon boarding the bus, tap your card within two inches of the validator, under the “Scan Below” screen. The display on the validator will confirm your successful fare payment with a checkmark and an audible single beep notification. Q: I’m having trouble validating my Umo app on the bus. What should I do? A: Here are three suggestions to speed up your app validation: Have your app open to the QR code prior to getting on the bus. Turn up your phone’s screen brightness or turn off power save mode when you click on the QR code. Hold your phone back from the onboard validator to display the entire QR code. Q: How do I know if my fare was accepted? A: The Umo validator will display a checkmark on the response screen and produce a single audible beep informing you that your fare has been accepted. It will also display your balance on the screen. Q: Why did the Umo validator display a yellow checkmark instead of the green checkmark I’m used to seeing? A: A yellow checkmark signals that your fare was accepted but either your balance for rides is at two or fewer, your stored value has dipped below $3.20 or your pass is set to expire within two days. This is just a visual notification to let you know your account is low. Q: What is stored value? How does it work? A: Stored value is a fare product Regina Transit offers through the Umo app or reloadable card. Stored value is a sum of money loaded to a rider’s Umo account that gets deducted as trips are taken. Transit riders who use stored value can take advantage of fare capping rules. Each time you use your stored value, $3.20 will be deducted from your balance. Once you have done three trips in one day, each additional tap will be free, so you will be charged a maximum of $9.60 each day. If you use stored value over the course of the month, you will not be charged more than $97 a month (capped at 31 rides a month). Depending on how much you ride, using stored value may be an economical way to use Regina Transit! Transfers will work as normal (90-minute window) if you are using stored value at no additional charge. Q: How are transfers handled? A: If you pay a fare using any electronic method (rides, stored value or open payments) transfers will be applied automatically and an extra trip will not be charged. Transfers are not available for cash-paying customers. Customers paying cash who need to transfer will be required to pay a cash fare again when they board their second bus. Q: How will Umo know the difference between a pass and stored value fare products? A: Both a pass and stored value fare products can be added to your Umo account at the same time. If you have both added, Umo will apply your fare to the pass first, saving your stored value funds for future use. Q: How do I set my fare product to reload automatically? A: There are two ways to set your stored value or pass to reload automatically. Umo Card – Umo Passenger Portal: Log into Umo Passenger Portal with your Umo account credentials. Visit My Wallet, click Buy, select your desired fare product and select Autoload. Umo App: Log into your Umo App with your Umo account credentials. Visit My Wallet, click View Details, slide the Autoload option on to have an account balance or pass added to your Umo Wallet whenever your balance gets below a pre-set amount. Q: When will autoload be triggered? A: If you have autoload enabled on your account, the system will automatically purchase additional stored value once your stored value balance dips below $3.20, when you have less than five rides left in your account or when you have less than three days left on your monthly pass. Q: How does my U-Pass work with Umo? A: U-Pass riders, just like standard riders, must choose between the Umo app or Umo reloadable card and set up a Umo account. Prior to the start of your school term, your school will provide you with information about your school’s unique process that involves redeeming a Umo benefit code on your Umo account. Once redeemed, you will be able to ride Regina Transit by scanning your QR code or your reloadable Umo card on the bus. Q: How do I plan my trip? A: Transit riders can use TransitLive.com or Google trip planner to plan trips. Q: Can I use Umo if I am on a discount program like the discount pass, affordable pass or senior pass? A: Yes, customers who are eligible for these programs will have to first visit the Transit Information Centre to have their account set up to purchase those passes. Once set up, you will be able to buy these passes through the app, website or at a Transit agent. Q: Can I use Umo if I buy post-secondary passes? A: Post-secondary passes are available for purchase at the Transit Information Centre (2124 11th Ave), University of Regina Parking Services, Sask Polytech or Saskatchewan Indian Institute of Technologies. You will have to bring confirmation of enrollment in post-secondary studies. Unfortunately, this pass is not available for purchase through the Umo app or web portal. Q. Can I purchase passes and fares on behalf of another rider, like a family member or other dependents? A. Yes, account linking allows you to link your Umo account with other Umo riders' accounts. Learn more about Account Linking. Q: How do I redeem a benefit code? A: Customers participating in a special fare program such as the U-Pass program can redeem a benefit code provided to them to access special fares. Learn how to redeem an app benefit code. A benefit code can also be redeemed online through the Umo Passenger Portal. Learn how to redeem a card benefit code. Q: Can I share transit fares with another person? A: No, all riders are required to carry their own payment method. As per the Transit Fare Bylaw, transit fares are nontransferable and cannot be shared between riders. Q: I tried logging into my Umo app and received the error message "Error signing in: The account is frozen. Please contact your transit agency for assistance." What do I do? A: Umo has a new “account sharing limits” feature. This feature helps prevent fraudulent use of bus passes. A customer’s Umo account will be frozen when the account has been detected on too many mobile app devices in a given time period. Freezing the account guards against fraudulent use. You will receive a warning message before the account is frozen. If, after receiving the warning, a rider continues to switch devices, the account will be frozen. As outlined in the Transit Fare Bylaw, all passes are non-transferable and cannot be shared between customers. Please contact the Transit Information Centre for assistance. If you continue to share fares, and your account is frozen again, your account will remain frozen, and any purchased fares associated with that account will be lost. Frequently Asked Questions (FAQ)

City of Regina

City of Regina

View the Budget Highlights for 2023-24.

hip Management Software Operational Excellence Utility Fund Highlight The 2024 Budget includes $106 million in 2024 for infrastructure renewal, new construction, and maintenance of Regina’s water, wastewater and stormwater systems. Regina’s Water Utility operates on a full cost-recovery basis and ensures Regina residents enjoy safe and reliable water, wastewater and drainage services. In 2024, utility customers will see a 3% increase to the base utility rate and 4% on the consumption-based utility rate. Changes to Utility Bill In 2022, City Council approved a new approach to funding waste services such as garbage, recycling, food and yard waste collection. These services will now be funded by a user fee on the utility bill, meaning garbage collection will no longer be funded by property taxes. This portion of the mill rate will be removed from property taxes and customers will see this new Waste Charge beginning January 1, 2024 Understanding Your Taxes The City of Regina provides more than 60 services that residents depend on every day; approximately 55% is funded through property taxes. In 2024, residents will see a 2.85% mill rate increase. Civic Operations 3.18% Recreational Infrastructure Dedicated Mill Rate 0.5% Police Operations 1.6% Eastern Pressure Solution Dedicated Mill Rate 0.63% Community Investment Grant Program - Cold Weather Strategy 0.03% Mill Rate Increase before Garbage Collection Reduction 5.94% Garbage Collection Reduction (3.09)% Total Mill Rate Increase 2.85% striped  Mill Rate Increase Breakdown Impact of 2024 Budget by Assessed House Value The table below describes the monthly and annual impact of the 2024 budget, based on sample household values. These impacts include the 2.85% mill rate increase to property taxes, the water rate increases (3 per cent on base utility rates, and 4 per cent on the consumption rates) and the waste charges resulting from the Food & Yard Waste Program. The Waste Charge on the Water & Waste Bill represents the complete cost of garbage, recycling, food and yard waste collection services. Note that the charge includes garbage collection which is no longer funded by property taxes. Examples Assessed Value $100,000 $315,000 $500,000 $700,000 $900,000 Mill Rate Increase $1.77 $5.57 $8.84 $12.38 $15.91 Utility Rate Increase $5.70 $5.70 $5.70 $5.70 $5.70 Food & Yard Waste Program $8.52 $8.52 $8.52 $8.52 $8.52 Total Monthly Increase per Household $15.99 $19.79 $23.06 $26.60 $30.13 Assessed Value $100,000 $315,000 $500,000 $700,000 $900,000 Mill Rate Increase $21.22 $66.84 $106.10 $148.53 $190.97 Utility Rate Increase $68.40 $68.40 $68.40 $68.40 $68.40 Food & Yard Waste Program $102.24 $102.24 $102.24 $102.24 $102.24 Total Annual Increase per Household $191.86 $237.48 $276.74 $319.17 $361.61 striped View the breakdown of the budget by numbers. By the Numbers: $1.52 billion - investment in infrastructure renewal over the next five years through both the General and Utility Funds $882 million - for General Fund capital projects $637 million - for Utility Fund capital projects 2.85 per cent – the mill rate increases in 2024, which consists of: 3.18 per cent for civic operations 0.5% dedicated mill rate for the Recreation Infrastructure Program 1.6% for the Regina Police Service (RPS) 0.63% dedicated mill rate for the eastern Pressure Solution - Second Tank 0.03 for the Community Investment Grant Program - Cold Weather Strategy 3.09% reduction as a result of moving garbage collection to fee funded on the Water & Waste Bill $5.57/month - the added amount an average homeowner with a home assessed at $315,000 will pay for the proposed mill rate increases 3.0% Base Utility rate increase and 4.0% Utility Consumption rate increase. $14.22/month - the added amount an average Regina household of four will pay on the utility bill including the NEW food and yard waste charge $579 million - projected General Operating Revenue/Expenditures for 2024; an increase of $40 million or 7.4% from the 2023 Budget 55% - the portion of total revenue the City projects to raise from property taxes Budget Breakdown Find common questions and answers about the budget. What changes to City staffing are in the 2024 Budget? City staffing increases included in this budget are 17.6 FTE positions in 2024. What is the City spending to advance Strategic Priorities? ...

View the regulations for landscaping your boulevard.

is located at 1717 Elphinstone Street and includes the Fieldhouse, Lawson Aquatic Centre and Tracks Cafe. View Parking Map Alternate Parking

Construction on the new Indoor Aquatics Facility is underway and the former parking lot is now closed.

Alternate parking is available north of the Sportplex across 10th Avenue. Accessible parking is available near the east entrance and the south side of the Sportplex building. Accessibility Information 306-777-PLAY (7529) Learn more about accessibility at this location. ...

City of Regina

City of Regina

City of Regina

View the Coopertown Concept Plan.

City of Regina

Complete this application for a new initiative or annual activity major social development grant up to $30,000.

Complete this application for a new initiative or annual activity minor social development grant up to $10,000.

Learn more about how the City collects, uses and discloses personal information.