What’s Umo?
Regina Transit implemented a new fare system on August 13, 2024.
The new fare system is called Umo. With Umo, you can pay bus fare through the Umo mobile app or with a Umo reloadable card. It’s a more user-friendly, convenient and accessible system.
If the app or reloadable card is not your preferred way to pay for bus fare, cash is accepted on all buses.
How to Pay
There are three ways to pay for your fare:
- Downloading the Umo Mobility app from the App Store or Google Play or
- Picking up a reloadable Umo card at any Transit Agent.
- Paying with cash.
Umo App
- Search for the Umo Mobility app in your app store and download.
- Once downloaded, open the app and agree to the Terms of Use, then click Get Started.
- The app will request permission to access your location. Select one of the three options:
- Select Allow Once – to allow the Umo App to determine your location initially.
- Select Allow While Using App – to allow the Umo App to always recognize your location while you’re using it.
- Select Don’t Allow – to block the Umo App from determining your location.
- Select Allow if you would like to get live updates and allow notifications. This does not need to be enabled as the Trip Planning functions are not enabled in Regina.
- Tap the country flag in the upper right-hand corner and switch to Canada. Then select Regina.
- Tap Sign in to set up your account to buy your fares.
To buy a Pass, Rides or Stored Value:
- From the main screen of the Umo app, tap Wallet.
- Select Buy and then Add Money or Pass.
- Select the pass or cash stored balance you would like to purchase.
- On the Review Purchase screen, select Add Payment Method.
- On the Add Card screen, enter your payment method information and press Save Card.
- On the Review Purchase screen, tap Purchase.
Pay and Travel with the Umo App:
- Prior to boarding the bus, open your app. From the home screen, select Code to display your dynamic QR code.
- Present your QR code to the Umo digital validator.
- Look and listen for the validator’s confirmation signals. A checkmark and single beep means your fare has been accepted.
Reloadable Umo Card
Visit a Transit agent to pick up a reloadable Umo card for free. Agents are listed under Transit Agents.
To buy a Pass, Rides, or Stored Value:
In person: Visit any transit agent. Tell the agent you would like to buy a pass, rides or stored value.
Pay with cash, debit or credit.
Online through the Umo Passenger Portal:
- From My Wallet, click Buy, select your desired fare product, and proceed to Checkout.
- On the Order Details screen, under Payment Method, enter your payment method and click Purchase.
- You can save your payment details to speed up future purchases.
Pay and Travel with your Umo Card:
- Get your Umo card ready prior to stepping on the bus.
- Once aboard the bus, hold your card up to the Umo digital validator.
- Look and listen for the validator’s confirmation signals. A checkmark and single beep means your fare has been accepted.
Cash:
You can pay with coins to board the bus. Coins and bills can be accepted in the farebox but operators are unable to provide change. If you need a transfer, ask the operator for one, and scan your transfer on the validator. When you board the next bus, scan your transfer again on the validator.
FAQ
Q: Can I use credit and debit cards to pay on the bus?
A: Paying for transit fares with debit and credit cards will be available in March 2026. At this time, transit riders will also be able to pay using Apple Pay and Google Pay.
Q: Will transit riders still be able to pay with cash?
A: Yes, transit riders can continue to pay with cash. Coins will still be accepted in the farebox. No change will be provided.
Q: Will the same fare be applicable to Paratransit service?
A: Yes, the same fare system and fares will be used on Paratransit.
Q: Where do I go if I have questions?
A: Transit riders with questions can call 306-777-RIDE to talk to a customer service agent or visit the Transit Information Centre at 2124 11th Avenue, open Monday to Friday from 9 a.m. to 4:30 p.m.
Q: Can a transit rider have and use both a Umo card and a Umo app?
A: Yes, while a transit rider can have both a Umo card and a Umo app, they would function like two different accounts. This means they would not work interchangeably and do not share information or fares.
Q: I have a Umo card and want to switch to the Umo app. How do I switch?
A: To transfer your card’s balance to the app, download the Umo Mobility app. On the app, click sign in, then click create an account with my card. Follow the prompts and instructions. Once the transfer has been completed, the card will be void and unable to be used again.
Q: I have the Umo app and want to switch to the Umo card. How do I switch?
A: To swap from the Umo app to the Umo card you can visit the Transit Information Centre at 2124 11th Avenue, open Monday to Friday from 9 a.m. to 4:30 p.m. They will help you make the switch.
Q: Can I pay fares for myself and another rider using my Umo account?
A: All riders are required to carry their own payment method. This includes individuals riding as a group.
Q: Why can’t I find the Umo app in the app store?
A: The app can be found in both Canadian Apple App Store and Google Play Store by searching “Umo Mobility”. Please note that you must be connected to a Canadian app store to download the Umo Mobility app.
Q: Do I have to create a Umo account to use the app?
A: Yes, you need to create an account with a unique username like an email address or phone number to use the app.
Q: Do I need to use cellular data to use the Umo app?
A: No, as long as you are logged into the app and have a fare loaded to your Umo account, your app will make the connection and validate your fare product if you have cellular data turned off or in an area outside of cellular service. The mobile app does not need to use data to validate your fare.
Q: How much does a Umo card cost?
A: New Umo cards are free. If you lose your card and need a replacement, the cost will be $5. To replace your card, visit the Transit Information Centre at 2124 11th Avenue on Monday to Friday from 9 a.m. to 4:30 p.m.
Q: What should I do if I lose my Umo card?
A: If your Umo card was registered, visit the Transit Information Centre at 2124 11th Avenue on Monday to Friday from 9 a.m. to 4:30 p.m. to have your fare products transferred to the new Umo card. Once your products have been loaded to the new Umo card, your original card will be deactivated.
If your Umo card was not registered, your card balance cannot be transferred to your new card. Your replacement card will cost $5.
Q: If I replace a lost card and then find the missing card afterwards, can I use the once lost card again?
A: No, once a Umo card is deactivated, the lost or missing card becomes permanently void and will no longer work.
Q: I’m having trouble validating my Umo app on the bus. What should I do?
A: Here are three suggestions to speed up your app validation:
- Have your app open to the QR code prior to getting on the bus.
- Turn up your phone’s screen brightness or turn off power save mode when you click on the QR code.
- Hold your phone back from the onboard validator to display the entire QR code.
Q: How do I validate my Umo Card on the bus?
A: When you are ready to travel, please have your card ready prior to stepping on the bus. Upon boarding the bus, tap your card within two inches of the validator, under the “Scan Below” screen. The display on the validator will confirm your successful fare payment with a checkmark and an audible single beep notification.
Q: How do I know if my fare was accepted?
A: The Umo validator will display a checkmark on the response screen and produce a single audible beep informing you that your fare has been accepted. It will also display your balance on the screen.
Q: Why did the Umo validator display a yellow checkmark instead of the green checkmark I’m used to seeing?
A: A yellow checkmark signals that your fare was accepted but either your balance for rides is at two or fewer, your stored value has dipped below $2.90 or your pass is set to expire within two days. This is just a visual notification to let you know your account is low.
Q: What is stored value? How does it work?
A: Stored value is a new fare product Regina Transit offers through the Umo app or reloadable card. Stored value is a sum of money loaded to a rider’s Umo account that gets deducted as trips are taken.
Transit riders who use stored value can take advantage of fare capping rules. Each time you use your stored value, $2.90 will be deducted from your balance. Once you have done three trips in one day, each additional tap will be free, so you will be charged a maximum of $8.70 each day.
If you use stored value over the course of the month, you will not be charged more than $88 a month (capped at 31 rides a month).
Depending on how much you ride, using stored value may be an economical way to use Regina Transit! Transfers will work as normal (90-minute window) if you are using stored value at no additional charge.
Q: How are transfers handled?
A: If using rides or stored value, transfers will be applied automatically, and an extra trip will not be charged. If you are paying by cash, ask the operator for a transfer, and scan it on the validator. When you board the next bus, scan your transfer again on the validator.
Q: How will Umo know the difference between a pass and stored value fare products?
A: Both a pass and stored value fare products can be added to your Umo account at the same time. If you have both added, Umo will apply your fare to the pass first, saving your stored value funds for future use.
Q: How do I set my fare product to automatically reload?
A: There are two ways to set your stored value or pass to automatically reload.
Umo Card – Umo Passenger Portal:
- Log into Umo Passenger PortalOpens in new window with your Umo account credentials.
- Visit My Wallet, click Buy, select your desired fare product and select Autoload.
Umo App:
- Log into your Umo App with your Umo account credentials.
- Visit My Wallet, click View Details, slide the Autoload option on to have an account balance or pass added to your Umo Wallet whenever your balance gets below a pre-set amount.
Q: When will autoload be triggered?
A: If you have autoload enabled on your account, the system will automatically purchase additional stored value once your stored value balance dips below $2.90, when you have less than five rides left in your account or when you have less than three days left on your monthly pass.
Q: How does my U-Pass work with Umo?
A: U-Pass riders, just like standard riders, must choose between the Umo app or Umo reloadable card and set up a Umo account.
Prior to the start of your school term, your school will provide you with information about your school’s unique process that involves redeeming a Umo benefit code on your Umo account. Once redeemed, you will be able to ride Regina Transit by scanning your QR code or your reloadable Umo card on the bus.
Q: How do I plan my trip?
A: Transit riders can use TransitLive.com or Google trip planner to plan trips.
Q: Will Regina Transit charge credit card fees for loading a Umo card or mobile app?
A: No, Regina Transit and our fare vendors will not pass along payment processing fees.
Q: Can I use Umo if I am on a discount program like the discount pass, affordable pass or senior passes?
A: Yes, customers who are eligible for these programs will have to first visit the Transit Information Centre to have their account set up to purchase those passes. Once set up, you will be able to buy these passes through the app, website or at a Transit agent.
Q: Can I use Umo if I buy post-secondary passes?
A: Post-secondary passes are available for purchase at the Transit Information Centre (2124 11th Ave), University of Regina Parking Services, Sask Polytech or Saskatchewan Indian Institute of Technologies. You will have to bring confirmation of enrollment in post-secondary studies. Unfortunately, this pass is not available through the Umo app or web portal.
Q. Can I purchase passes and fares on behalf of another rider, like a family member or other dependents?
A. Yes, account linking allows you to link your Umo account with other Umo riders' accounts. Learn more about Account Linking hereOpens in new window.
Q: How do I redeem a benefit code?
A: Customers participating in a special fare program such as the U-Pass program can redeem a benefit code provided to them to access special fares. Learn how to redeem a benefit code here.Opens in new window
A benefit code can also be redeemed online through the Umo Passenger Portal. Learn how to redeem a benefit code hereOpens in new window.
Q: Can I share transit fares with another person?
A: No, all riders are required to carry their own payment method. As per the Transit Fare Bylaw, transit fares are nontransferable and cannot be shared between riders.
Q: I tried logging into my Umo app and received the error message "Error signing in: The account is frozen. Please contact your transit agency for assistance." What do I do?
A: Umo has a new “account sharing limits” feature. This feature helps prevent fraudulent use of bus passes. A customer’s Umo account will be frozen when the account has been detected on too many mobile app devices in a given time period. Freezing the account guards against fraudulent use. You will receive a warning message before the account is frozen. If, after receiving the warning, a rider continues to switch devices, the account will be frozen. As outlined in the Transit Fare Bylaw, all passes are non-transferable and cannot be shared between customers. Please contact the Transit Information Centre for assistance. If you continue to share fares, and your account is frozen again, your account will remain frozen, and any purchased fares associated with that account will be lost.
