Frequently Asked Questions
of 30 days.
eServices FAQ
Terms & Conditions 1. Agreement By accessing the MyAccount.Regina.ca service through
myaccount.regina.ca (the “
Website”) or using any of the services
provided by the City of Regina (the “City”) through the
Website (the
"online services") you expressly agree to be bound by, accept and comply with these terms and
conditions of use (the "terms and conditions"). If you do not agree with any of these terms and
conditions, you must immediately exit and stop using the
Website. If
you do not agree with the terms and conditions, then you may not read, link to, download or in any
other way use information on the
Website. These terms and conditions
may be revised from time to time without notice to you and it is your responsibility to check for
updates to the
Website. Your use of the
Website after these terms and conditions or any revisions of these terms and
conditions are posted to the
Website shall constitute your
acceptance of such terms and conditions and any revisions to them. 2. Registration Access to the
Website and use of certain online services may require registration.
You must be an existing City customer to register to use the
Website. You agree to provide accurate and current information as required for
such registration and to update your information in a timely manner to ensure it remains accurate
and complete. You will be solely responsible to maintain the confidentiality of any personal
identifiers or passwords required by you to access the
Website, or
required by you to use any of the online services, and for all activities that occur under such
personal identifiers or passwords. You agree to immediately notify the City of any unauthorized use
of your personal identifiers or passwords. 3. Privacy and security For information respecting the
way the City handles the privacy and security of your information, please refer to the City’s
Privacy Policy which is incorporated into and forms part of these terms and conditions. 4.
Disclaimer The
Website, the online services and any content are
provided solely on an “as is” and “as available” basis. Reasonable efforts have been made to ensure
the content provided through the
Website or any online service is
accurate and current when posted. However, your use of such content is at your sole risk. No
warranty is given that the
Website or online services are or will be
error-free, free of viruses or other harmful or destructive properties or components, or
uninterrupted. The City does not make any warranties or representations as to the accuracy,
validity, correctness, currency, timeliness, completeness, reliability or adequacy of information
or content on the
Website or any links to external sites not
maintained by the City. You assume all responsibility for using the information contained in the
Website and any information you may access through the
Website. Do not assume that the
Website will be
error-free or that the
Website will be operated without
interruption. The City is not responsible for transmission errors in, corruption of, or the
security of content carried over telecommunications carriers’ or other providers’ facilities. The
City expressly disclaims any and all warranties, representations and conditions regarding the
content and any use of the
Website or any online services, including
all implied warranties or conditions of merchantability, third party rights, title, quality,
accuracy, completeness, currency, non-infringement or fitness for a particular purpose. Please be
advised that the information on the
Website may become out of date,
however, the City disclaims any duty to or liability for failure to update information on the
Website. Further, the information in the
Website is subject to change without notice. 5. Limitation of liability You
agree that the City, its affiliates and its employees and agents are not liable or responsible for
any direct, indirect, incidental, consequential, punitive, or special damages, including, without
limitation, any loss of use, lost data, lost business profits, business interruption, personal
injury, property damage, or any pecuniary loss arising out of or in any way connected with the
Website, the online services or any content, any communications with
the City, or any software, information or documents contained in or accessed through the
Website or any of the online services, even if the City has been advised
of the possibility of such damages, whether based in contract, tort (including negligence), equity,
strict liability or otherwise. 6. Indemnity You agree to defend, indemnify and hold harmless the
City, its affiliates and its employees and agents from and against any and all losses, costs,
damages and expenses, including reasonable legal fees, suffered or incurred by the City from or
related to your violation of these terms and conditions or your use of the use of the
Website, the online services or any content contained therein. 7.
Confidentiality and Privacy Consent and warning Absent the use of encryption, the Internet is not a
secure medium and privacy cannot be ensured. Internet email is vulnerable to interception and
forging. In using the
Website, you agree to assume the risks
associated with the transmission or loss of any data or information to or from the City on the
Website, including the interception of such confidential data or
information by third parties and agree to be liable for any damages occurring as a result thereof.
You agree that in using the
Website, data or information provided by
you may be transmitted through a cloud-hosted service operated and maintained by the third party in
another jurisdiction and agree to be liable for any damages occurring as a result thereof. If you
wish to revoke the consent to disclose confidential or personal information as herein described and
which you have expressly provided, your sole and exclusive remedy is to discontinue using the
Website and the online services. 8. Ownership and intellectual property
The
Website, the online services and all contents thereof,
including, but not limited to, all text, images, data, html code, multimedia clips, graphics,
icons, java code, account information and the section and arrangement of the contents of this site
(collectively the "content"), are owned and protected intellectual property of the City or other
third parties with all rights reserved unless otherwise noted (the “intellectual property”). Except
as expressly provided, nothing in these terms and conditions or within the
Website or any of the online services shall be construed as granting any license
under any of the intellectual property rights, whether by implication, waiver, estoppel or
otherwise. You are expressly prohibited from copying, transferring, reproducing, storing,
uploading, distributing, publishing or using, in whole or in part, any of the intellectual property
appearing on the
Website or through use of any online services
without the prior written consent of the City or any third party owner of the intellectual
property. The City will take appropriate legal action necessary to enforce its rights respecting
any prohibited use of any intellectual property appearing on the
Website. 9. Trademarks Certain words, phrases, names, designs or logos used on
the
Website may constitute trademarks, service marks or trade names
of the City or other entities. The display of any such marks does not imply that a license has been
granted by the City or other entities. 10. Rules of use You agree that in accessing or using the
Website or any online services or submitting any information or
materials to the City you shall: (i) act in compliance with all applicable laws and regulations;
(ii) not attempt to damage, modify, alter or deface any part of the
Website, any services or any content; (iii) not post, transmit, link to or
otherwise distribute any information or software which contains a virus, or other harmful or
disruptive property or component that may adversely affect any computer systems or programs, the
Website or the online services; (iv) not post, transmit, link to or
otherwise distribute any inappropriate, defamatory, indecent, offensive or unlawful material or
information; and (v) not impersonate or falsely represent your association with any person. You
also have the sole responsibility for ensuring you receive and review your account billings you
request to receive via any online services and for protection and recovery of your computer system.
You must take reasonable and appropriate precautions to ensure that any computer system used to
access the
Website or any online service is secure and free of
viruses or other harmful or destructive properties or components. 11. Third party content As a
convenience to you, the
Website may contain links to other Internet
sites that are operated by other parties that are not under the control of the City. Third party
links are referenced for information and interest only and you agree that the City is not an
affiliate of and does not represent or endorse any such third party or its site, products or
services. The City is not responsible for the availability or content of such third party Internet
sites. Your communication or business dealings with any third parties found on, or through the
Website or any of the online services, are solely between you and
such third parties at your sole risk. These other sites are independently developed by parties
other than the City, and the City does not assume any liability or responsibility whatsoever for
the operation of or information of any linked resources, nor for any interpretations, comments or
opinions expressed therein including damages that may be sustained, or viruses or other destructive
items that infect your computer or other property through your access to or use of this site. 12.
Modifications and termination The City reserves the right to suspend, discontinue, terminate or
modify any aspect of the
Website, online services or content and/or
your access to or use of the
Website, online services or content at
any time for any reason whatsoever with or without notice to you. The City further reserves the
right to refuse to post on the
Website and the right to remove from
the
Website any information or materials, in whole or in part, that
the City deems, in its sole discretion, to be inappropriate, unlawful or in violation of these
terms and conditions. If you are dissatisfied with the
Website, any
of the online services, any of the content, or any of the terms and conditions, rules, policies, or
practices of the City in operating the
Website and the online
services, your sole and exclusive remedy is to discontinue using the
Website and the online services. 13. General Subject to section 14 of these
terms and conditions, these terms and conditions form the entire agreement between you and the City
with respect to your use of the
Website, the online services and the
content. Failure or delay by the City to enforce the provisions of these terms and conditions or
the City’s rights or remedies at any time will not be construed to be a waiver of the City’s rights
under these terms and conditions and will not prejudice the City’s right to take subsequent action.
If any provision in these terms and conditions is illegal, invalid or unenforceable at law, it
shall be deemed to be severed from these terms and conditions and the remaining provisions shall
continue in full force and effect. These terms and conditions and any disputes or actions arising
from the
Website, the online services or the content contained on
the
Website shall be governed by the laws of the province of
Saskatchewan, Canada and you hereby submit to the jurisdiction of the courts of the province of
Saskatchewan, Canada and agree to bring any action exclusively in such courts. 14. Conditions of
service In addition to these terms and conditions, you shall abide by and be bound by the City’s
terms and conditions of service as prescribed on the applicable bill, notice or invoice, upon
signing up for the online service or program or in any applicable bylaw. City of Regina customers
who register for the online services may no longer receive invoice or billing statements from the
City through the mail or in paper format. By opting in to online services customer agrees to accept
any and all risks associated with the use of the internet and email services, including reliability
and with respect to the security of these systems. Failure to receive an electronic bill or invoice
does not relieve a customer from any obligation to pay the bill or invoice. Anti-Spam Consent Don’t
Miss out on Receiving our Emails On July 1, 2014, Canada implemented new Canadian Anti-Spam
Legislation (CASL) that regulates how the City can communicate electronically with you. In order to
receive electronic communications from the City relating to its MyAccount services and processes,
including the utility services, ebilling services, tax and assessment services, permitting, bylaw
or licensing services or leisure and transit related services (collectively, the “Services”), you
are required to confirm, by clicking on the applicable box, that you consent to receive emails from
the City of Regina and its third party enforcement and collection agents regarding the Services and
related enforcement or collections processes. Opt-out or Unsubscribe If you do not wish to receive
electronic messages from the City or wish to discontinue receiving electronic messages from the
City in the future regarding MyAccount services and processes, including the utility services,
e-billing services, tax and assessment services, permitting, bylaw or licensing services or leisure
and transit related services (collectively, the “Services”), please log-in your MyAccount profile
and click on the applicable box that you do not wish to receive emails from the City of Regina
regarding the Services. Please be advised that this may restrict our ability to send messages to
you in the future. Property Tax & Assessment Building & Demolition Water
