Page updated June 3, 2020 at 7:30 a.m.
The City of Regina continues to monitor and respond to COVID-19 while ensuring the continued delivery of city services that residents can count on.
We continue to work with internal and external partners, including the Saskatchewan Health Authority, the Ministry of Health and the Public Health Agency of Canada to contain the spread of COVID-19.
As Saskatchewan begins to Re-Open, physical distancing is as important as ever. Please continue to follow public health orders and keep our community safe. This includes limiting the size of public and private gatherings to a maximum of 10 people in one room.
Our top priority continues to be the health, safety and well-being of the community and our employees.
Updated March 20, 2020 at 7:30 p.m.
Effective March 20, customers are required to use the rear doors for both entering and exiting the bus to help exercise physical distance between operators and passengers. The front doors will remain available for those who use a mobility device or require the low floor bus service. As a result of this change, the fare boxes will be out of service and transit fares are waived for both conventional and paratransit service until further notice.
Effective March 23, Regina Transit changed transit service hours to support our continued commitment to the health, safety and the well-being of the community and our employees.
Weekday service was replaced by the Saturday service schedule. Saturday service utilizes base routes that cover most of the city. The service reaches major destinations, including hospitals, commercial areas and employment areas. This results in a reduction of the frequency of buses from Monday to Friday during peak periods from 15-minute service to 30-minute service. Route 40 Albert Express and 60 Arcola Express will continue to run on weekdays. Service on Saturdays will run on a Sunday service schedule. Sunday and holidays will remain at the same service level.
Regina Transit has increased cleaning protocols to proactively prevent the spread of COVID-19. At the end of each day, all conventional and paratransit buses are being fogged using a hospital grade disinfectant by trained cleaning professionals.
Transit pass and ticket sales will be suspended until further notice, therefore the Transit Information Centre on 11th Avenue will be closed to public effective Saturday, March 21, 2020. Current pass holders will have their passes placed on hold and will receive an option to add an additional month free onto their R-Card upon reactivation. If customers choose to cancel their pass and receive a refund, this can be completed by calling the RideLine at 306-777-RIDE (7433).
As a result of the Province of Saskatchewan’s decision to suspend classes, starting Friday, March 20 the special high school service for students travelling to the following high schools were suspended: Balfour, Campbell, Sheldon Williams, LeBoldus, Miller, Riffel, and Winston Knoll.
Residents are encouraged to visit TransitLive.com to see real-time schedules and bus routes near their locations. They can also call the RideLine at 306-777-RIDE (7433) for more information.
Updated May 4, 2020 at 2 p.m.
- All ice arenas including Brandt Centre and the Co-operators Centre
- Neil Balkwill Civic Arts Centre
- North West Leisure Centre
- Sandra Schmirler Leisure Centre
- Sportplex (Fieldhouse & Lawson Aquatic Centre)
- Neighbourhood Centres (Glencairn Neighbourhood Centre, Core Richie Neighbourhood Centre, Cathedral Neighbourhood Centre, South Leisure Centre)
- Community-Operated Centres (Arcola East Community Centre, Uplands Community Centre, North East Community Centre, Eastview Community Centre, Argyle Park Community Centre, Regina Senior Citizens Centre)
- All Regina Public Library locations
- Douglas Park Washroom Facility
- Regina Floral Conservatory
Program & Membership Accommodations
Registered programs and swimming lessons are cancelled starting Tuesday, March 17, until further notice. Customer accounts will be automatically credited for future use or refunds.
Leisure Passes will be automatically suspended until the facilities re-open. To thank our Leisure Pass customers for their understanding, the City of Regina will provide two free weeks of Leisure Pass use upon reactivation. Customers who choose to cancel will receive a pro-rated refund. Any questions or concerns will be addressed by calling 306-777-PLAY (7529).
City and community programs that run out of schools are also cancelled. Unless information is otherwise provided by the Government of Saskatchewan or school boards, schools will be open for school activities only including the mâmawêyatitân centre.
Updated May 11, 2020 at 9 a.m.
All City-owned golf courses will open on May 15, 2020 as part of the Re-Open Saskatchewan plan. For the health and safety of all visitors and employees, the following safety measures will be in effect:
- All tee times must be booked in advance; no walk-on players will be permitted
- Locker rooms will be closed; players can change footwear in the parking lot
- One person at a time in the clubhouse washrooms
- Only one person per cart unless golfing with members of the same household
- No clubhouse food and beverage service, except for pick-up
- Washroom facilities on the course will be closed
Playgrounds, Courts, Athletic Fields & Ball Diamonds
Updated June 3, 2020 at 7:30 a.m.
Effective June 3, City tennis and pickleball courts are being opened as authorized under the Re-Open Saskatchewan Plan. The City will continue to work with public health officials to follow health and safety guidelines as we reopen recreational spaces. City-owned playgrounds, skateboard parks, picnic sites, and basketball, remain closed until further notice. Bookings for athletic fields and ball diamonds are postponed until further notice.
We encourage residents, if they are healthy, to get outside and stay active while maintaining physical distancing; therefore, park spaces and pathways remain open to the public. When accessing our parks, keep a physical distance of a minimum two metres (six feet) from other park users and do not play team sports with people outside of your household.
Residents are also advised to wash their hands and avoid shared surfaces like handrails and pedestrian crosswalk buttons.
Updated May 19, 2020 at 10:45 a.m.
Regina’s year-round public dog parks will open on May 15. Users must follow public health restrictions to contain the spread of COVID-19. Gates will remain open to reduce people touching the same shared surfaces, and please remember to bring your own waste bags. This applies to the Cathy Lauritsen Memorial Off-Leash Dog Park and the Ross Industrial Off-Leash Dog Park. Seasonal dog parks will remain closed.
View the Dog Park Rules.
Garbage and Recycling
Updated March 31, 2020 at 3:30 p.m.
Residential garbage and recycling collection continue to be picked up as scheduled. During this time, residents are asked to help protect the health and safety of our staff and partners and reduce the spread of the virus by following these guidelines:
- Ensure that all material placed in garbage carts is bagged, specifically tissues and cleaning wipes
- Ensure accessible cart placement to avoid manual handling by the driver
- Do NOT overfill your carts or leave loose items on the ground
- If you’re sick: place ANY item that has come into contact with your mouth, nose or eyes into the garbage – even items that you normally place into your Blue Cart or Bin (i.e. water/beverage bottles, pop cans, milk/juice cartons, etc.)
Food & Yard Waste Pilot
Updated May 20, 2020 at 9 a.m.
In response to the COVID-19 pandemic, the City is postponing the launch of the Food and Yard Waste Pilot from spring to fall 2020. The purpose of the pilot is to understand resident experience with the new service. The current state of emergency is not reflective of the normal experience residents would have with the food and yard waste service. The planned spring launch date posed numerous risks to City staff and residents with inability to hold in-person meetings and delivery of pilot material to participants.
Updated May 27, 2020 at 12:30 p.m.
The City will proceed with the June Household Hazardous Waste Days with enhanced safety protocols and guidelines. The event has been extended: Friday, June 19 from 4 to 7 p.m., Saturday, June 20 from 9 a.m. to 4 p.m. and Sunday, June 21 from 9 a.m. to 4 p.m. Wait times are expected to be longer, please be patient.
The safety of the community is our top priority. To stop the spread of COVID-19, the City will be implementing increased safety protocols and guidelines to maintain physical distancing:
- Do not attend the event if you are sick.
- Residents must remain in their vehicle at all times.
- Put hazardous waste in the box of your truck or trunks, not in the backseat, to maintain physical distancing when unloading.
- Bring fuel and oil in containers that may be left behind for recycling/disposal.
- Materials should be safely sealed in clearly marked containers.
- Containers will not be returned once handled by event staff.
- Garbage, recyclables and electronics are not accepted. In an effort to limit cross-contamination and interactions with event staff, please avoid bringing these materials.
- Tires will not be accepted at the June event.
Water & Sewer
Updated April 30, 2020 at 10:45 a.m.
For businesses returning to work after being closed for an extended period of time, follow our proactive trouble shooting tips for your plumbing systems. When water is left stagnant in building pipes the water quality can change. It is recommended to flush internal pipes to maintain water quality. Learn more.
The City is asking homeowners to work with us in avoiding unnecessary repairs to home and City sewer (wastewater) systems by flushing only toilet paper and human waste down toilets. This will allow our limited crews to focus on the delivery of essential services and maintain social distancing guidelines.
- Flushing anything other than pee, poo, and toilet paper down the toilet can clog pipes and create sewer back-ups, which can be costly for both homeowners and the City.
- Wipes may be “flushable” but they don’t break down like toilet paper does. Toilet paper will disintegrate after it’s flushed, but so-called “flushable” wipes retain their shape and strength, causing blockages in pipes.
- For the same reason facial tissue, napkins and paper towel cannot be flushed down your toilet. They do not break down as toilet paper does, and lead to clogs and sewer back-ups.
- Wipes, paper towel and all other items used as a toilet paper alternatives should be bagged and disposed of in your garbage cart.
- Help us to help you to prevent the plug in yours and our sewer (wastewater) collection system.
Water & Property Tax Payments
Updated March 20, 2020 at 7:30 p.m.
Effective March 20, residents and businesses can defer water utility payments for up to six months with no late payment charges or interest charges applied. All payment collection activity on overdue utility accounts is suspended, and no water service will be shut off for residents with outstanding account balances or who are unable to pay.
Property tax notices will be issued in May but property owners will have until September 30 before penalties are applied.
Updated March 31, 2020 at 7:45 a.m.
Effective March 19, we will not be issuing parking tickets in Regina for time restrictions in both residential zones and at parking meters. Tickets will continue to be issued for safety concerns.
Parking enforcement will continue to monitor and ticket for safety concerns such as:
- No stopping signs
- No parking signs
- Accessible parking areas (unless applicable permit is visible)
- No parking in alleys
- Parking too close to a curb, intersection, crosswalk or in a bus lane or at a bus stop
- Parking in front of a fire hydrant
City Hall & City Council
Updated April 17, 2020 at 12:30 p.m.
Effective April 22, Council and Committee meetings will resume to deal with items deemed to require immediate attention. With the closure of City Hall, council meetings will remain closed to the public but are still available to steam online.
Effective March 17, Regina’s City Hall is closed to the public until further notice.
Updated March 19, 2020 at 4:45 p.m.
To ensure accurate input of your application and to prevent delays in the review. Please follow the guide below:
- Subject: (must contain) Address, Application number (if applicable), New Application OR Revision
- Body of email: Include any additional clarification.
- Attachments must be labelled accordingly.
- Ensure all documents are clear and legible.
- Include as many documents as possible in one complete email.
- For plans more than 25MB, separate documents/plans and submit more than one email. Subject line as follows: Example: 123 Main Street, email 1 of 2.
Once your permit is approved, email email@example.com and you will be contacted to make credit card payment over the phone.
Once your permit is paid, your permit will be emailed to the applicant/owner/contractor for a signature. A signed copy must be scanned and sent back to firstname.lastname@example.org
The City understands the challenges that COVID-19 will present to the industry and is prioritizing changes in how we work in order to provide support and continuity. If you are aware of a permit application that is expected to be delayed due to COVID-19, please advise the City so we can plan our capacity accordingly.
Existing service level standards remain in place unless communicated otherwise. As the situation is evolving, we will update our website regularly if there are service limitations.
Questions? Reach out to our permit file support team by calling 306-777-7551, Monday to Friday, 8 a.m. to 4:45 p.m.
Updated March 25, 2020 at 11 a.m.
Effective March 25, building permit inspections will no longer be conducted in person. To support the health and safety of both industry and City staff we will use FaceTime, Skype or photos where appropriate.
Updated April 20, 2020 at 2:30 p.m.
Recruitment efforts for some positions have been suspended. Affected positions are being re-evaluated and may be reposted in the future. We encourage you to continue exploring our current openings for opportunities as they become available.
All interviews for active postings will be conducted online or over the phone. If you require an accommodation, please email us at email@example.com
City of Regina Events
Updated April 6, 2020 at 3:15 p.m.
All scheduled events are postponed until further notice. This includes the National Indigenous Peoples Day Celebration, I Love Regina Run, Reimagine Conference 2020: Roadmap to Sustainable Cities and the Regina City Council Arts and Business Awards.
Unaffected City Services
Updated May 22, 2020 at 2 p.m.
The following city services are unaffected:
- Fire & Protective Services
- Garbage & Recycling Collection
- Water & Sewer Services
- Landfill Operations (customers encouraged to use contactless payment such as debit or credit and avoid cash)
- Cemetery Services (this year carnations will not be provided on June 21 at Riverside Memorial Park or Regina Cemetery)
What you can do
- Wash your hands with soap frequently
- Cover your cough or sneeze using the inside of your elbow
- Avoid touching your face
- Stay home if you feel sick
- Call HealthLine 811 for advice
- Practice physical distancing and stay at least 2 metres away from anyone other than those in your household
Inform yourself and rely on credible information sources.
Saskatchewan Health - Updates on the COVID-19 risk in Saskatchewan
The Public Health Agency of Canada - Updates and travel advice
The World Health Organization - Information and guidance on the current outbreak
1-833-784-4397 - Coronavirus Toll Free Phone line
Economic Development Regina – Information on COVID-19 programs to help employers and employees