Pay my Water/Utility Bill
The City of Regina offers several different ways to pay your water/utility account:
- Online or telephone banking - Contact your financial institution to set up your water/utility account for online/telephone payments.
- Direct debit from your chequing account - The amount indicated on your monthly bill is automatically withdrawn from your account within 15 days after billing. To sign up for Direct Debit, complete the Utility Account Direct Debit & Budget Billing Application.
- Budget Billing Plan - Split your payments into 12 equalized payments. In order to qualify for this option you must have one year of billing history and your account must be paid in full. To sign up for the Budget Billing Plan Option, complete the Utility Account Direct Debit & Budget Billing Application selecting the Budget Billing checkbox.
- In person at City Hall by cash, debit or cheque - Pay your water/utility bill at the Service Regina Cashiers located on the main floor of City Hall. City Hall is open weekdays, 8 a.m. to 4:45 p.m. Service Regina accepts Interac™, cash, cheques and money orders as payment options. No Credit card payments are accepted. After hours, you can pay by cheque using the 24-Hour Payment Drop Box, located outside the front door of City Hall. If you use this option, include your payment stub with your cheque.
- Postal mail - Attach your payment stub to your cheque and mail it to: Utility Billing, City of Regina, PO Box 5022, Regina, SK S4P 4J3.
To avoid late penalties, ensure you mail your payment at least one week before payment is due.
Collections of Overdue Accounts
Water/utility bills are due upon receipt. When water/utility bills are not paid on time, the account becomes overdue. A customer is notified of overdue accounts on:
- Water/utility bills
- Delinquency notices
- Disconnection notices
Customers who do not pay their account balances on time are subject to collection activity. Provincial legislation allows all municipalities to enforce payment. The City of Regina may take the following actions to collect overdue utility accounts:
- Disconnection of service
- Transferring outstanding balances to property taxes
- Placing the account with an external collection agency