Pay my Water/Utility Bill
The City of Regina offers several different ways to pay your water/utility account:
- Online or Telephone Banking - Contact your financial institution to set up your water/utility account for online/telephone payments.
- Direct Debit from your Chequing Account - By enrolling in the Direct Debit Plan you authorize the City to automatically withdraw monthly deductions from your financial institution to pay for your utility bill. You will continue to receive your bill for your records. The full amount of the bill is automatically withdrawn within 15 days after the bill is issued (the date shown at the top of the bill). To sign up, complete the Utility Account Direct Debit & Budget Billing Application.
- Budget Billing Plan - An equalized payment is calculated based on the last 12 months of water, sewer, drainage and recycling fees. To enroll in the Budget Billing Plan, you must have at least one consecutive year of billing history at the same address, be on the Direct Debit Plan and not move out of billing for an extended period of time during the year. To sign up for the Budget Billing Plan Option, complete the Utility Account Direct Debit & Budget Billing Application selecting the Budget Billing checkbox.
- In-person at City Hall by Cash, Debit or Cheque - Pay your water/utility bill at the Service Regina Cashiers located on the main floor of City Hall. City Hall is open weekdays, 8 a.m. to 4:45 p.m. Service Regina accepts Interac™, cash, cheques and money orders as payment options. No Credit card payments are accepted. After hours, you can pay by cheque using the 24-Hour Payment Drop Box, located outside the front door of City Hall. If you use this option, include your payment stub with your cheque.
- Postal Mail - Attach your payment stub to your cheque and mail it to: Utility Billing, City of Regina, PO Box 5022, Regina, SK S4P 4J3.
To avoid late penalties, ensure you mail your payment at least one week before payment is due.
Collections of Overdue Accounts
Water/utility bills are due upon receipt. When water/utility bills are not paid on time, the account becomes overdue. A customer is notified of overdue accounts on:
- Water/utility bills
- Delinquency notices
- Disconnection notices
Customers who do not pay their account balances on time are subject to collection activity. Provincial legislation allows all municipalities to enforce payment. The City of Regina may take the following actions to collect overdue utility accounts:
- Disconnection of service
- Transferring outstanding balances to property taxes
- Placing the account with an external collection agency